Case study

A week inside an Irish solicitors' firm using Lexicore

A mid-sized general practice firm — six fee-earners, two support staff, personal injury and conveyancing as its core practice areas — walked us through a typical week after six months on the platform.

How to read this page: presented anonymously at the firm's request. Details are representative of how firms of this size and mix typically use the platform, rather than a verbatim, audited transcript of one firm's data — we'd rather be upfront about that than dress up generic claims as a named testimonial.

The firm

General practice, Munster — six fee-earners

A well-established firm with a caseload split roughly evenly between personal injury and conveyancing, with a smaller probate and family law practice. Before Lexicore, one part-time staff member spent close to two days a week on document admin: opening post, matching it to files, and chasing checklist items across roughly 140 open matters.

The firm was already using myclients365 for case management and wanted something that worked with it — not a second system for staff to check.

At a glance

Fee-earners6, plus 2 support staff
Core practice areasPersonal injury, conveyancing
Open matters~140 at any time
Case management systemmyclients365
Time on platform6 months at time of writing
A Tuesday, in practice

What actually happened when the post arrived

8:20am 27 pieces of post scanned into the firm's watched folders

Overnight and first-post scans across three staff folders were OCR'd and matched against the client list automatically.

8:45am Support staff confirm 24 of the 27 matches in under 20 minutes

Each showed a preview, a suggested client and file, and a plain-English summary. Three needed a manual search — two were from a new client not yet on file, one was a misread reference number.

9:10am A missing PIAB authorisation flagged on a six-week-old personal injury file

The checklist had been tracking the file since it opened; the gap was surfaced before it became a deadline problem, not after.

11:00am A fee-earner asks the case assistant a direct question

"What did the engineer's report say about the road surface?" — answered in seconds with a citation to the specific page, instead of a re-read of a 60-page report.

2:30pm An attendance note drafted in the firm's own template

Drafted immediately after a client call, in the firm's usual structure and tone, ready for the solicitor to review and finalise rather than write from a blank page.

4:45pm A background compliance sweep runs across a conveyancing file ahead of closing

Returned two "Concern" flags — an outstanding requisition reply and a BER certificate not yet on file — both caught two days before the scheduled closing date.

What changed

Less time hunting for documents, more time on the matter itself

Post filing, same-day

Incoming post that used to sit in a physical tray for a day or two is filed to the right client within minutes of the scan landing — reviewed, not re-typed.

Checklist gaps caught earlier

Missing documents surface as soon as a file falls out of step with what a complete matter of that type should contain, rather than at the point they're needed.

Fewer re-reads of long files

Fee-earners ask the case a question instead of re-reading a file end to end to find one detail — with the source cited every time.

Curious what this looks like on your own files?

We'll run a demo against sample documents from your own practice area.

Request a Demo
Tell Us What's Slowing You Down